How Can We Assist?
What is the material?
Sommeil sheets are made of 100% premium cotton with 800 thread count, making them pleasantly soft and relaxingly smooth.
Sommeil Profond Pillows and Sommeil Celeste Duvets are made of down-proof fabric with feather fabric filling. This is why Sommeil makes hypoallergenic beddings.
Sommeil Detendu Toppers are made of brushed fabric with waterproof layer and microfiber filling.
Sommeil Cheveu products are made of 100% mulberry silk with 21 Momme.
Where is it made from?
Sommeil sheets are made in the Philippines, thoughtfully crafted by Filipinos. The premium cotton and mulberry fabrics, though, are imported from the US. Sommeil Profond Pillows, Sommeil Celeste Duvets and Sommeil Dutendu Mattress toppers are imported from and manufactured by the makers of five-star hotel supplies.
How to care for Sommeil products?
Sommeil sheets are expected to last for years because of the craftmanship and the quality of the fabric. To achieve this, proper care should be exercised by using cold machine wash (not more than 40 deg C), lining dry (or if you're using an electric dryer, set it at one cycle only then hang dry). Sommeil sheets may also be ironed up to a maximum temperature of 110 deg C. DO NOT bleach or dry clean. When washing, wash Sommeil sheets separately from other clothes and color. To care for Cheveu products, hand washing is preferred; otherwise, do cold machine wash. Iron in lowest settings. Do not expose to direct sunlight.
To care for Sommeil Profond Pillows, Celeste Duvets, and Detendu Toppers, use cold machine wash, DO NOT dry clean, DO NOT iron, and DO NOT bleach. A better alternative is to leave them exposed under the sun for two to three hours.
What are the payment options?
Payments may be made through wire transfer, credit card, cash on delivery (on selected areas), and via Atome PH (buy now pay later).
What are the shipping options?
1) Same day delivery for Metro Manila
If delivery address is within Metro Manila, you may opt to avail of same-day delivery service from partner couriers (Mr Speedy or Lalamove).
2) Standard delivery
Delivery addresses outside Metro Manila and from all other parts of the Philippines, you may choose among partner couriers (Gogoxpress, J&T Express).
What is your return policy?
Sommeil products may be returned and exchanged if:
we delivered the wrong item -- we'll take care of shipping
you mistakenly ordered the wrong size of Sommeil sheet -- we can make a customized Sommeil sheet especially for you. You will need to pay for any price difference in the item cost, and for the shipping costs of the exchange
As long as the item initially delivered to you remains to be UNUSED and is in the SAME CONDITION when you received it.